Yes, it is highly encouraged to be present during the cleaning session. We will not be liable for any missing items.

Every household has different cleaning tasks. One way to prepare a cleaning checklist is to start from top to bottom. This means that the cleaning will be done from the highest part of the house down to the floors.

Typically, every day. However, cleaning can be done as frequently as the homeowner wishes. We advise once a week.

As for deep cleaning and home disinfection service, since it can disturb the daily routine at home, thorough house cleaning service is often done only when necessary (for instance, when expecting visitors) or 4 times a year if scheduled.

Certainly. We welcome and appreciate feedbacks to do better for future customers. Please feel free to let us know and we will rearrange accordingly.

Some factors such as the severity of the dirt buildup, project demands, whether you are on a subscription or not or the location of the property can affect the costing and are considered when preparing the quotation.

You need to make a list of the areas that need to be cleaned to guide the cleaners on the off-limits areas. Then, you have to keep your belongings away from the areas to be cleaned to avoid damage or misplacement. Then you are all set.

Yes, our cleaners might also require some guidance and supervision for the equipment you own as they might not be familiar with.

YES. Adhoc sessions will be priced according to hours (minimum 3 hours). Book your session here.

Yes, do let us know in advance.

Cancellations or amendments of bookings can be made by contacting our customer relations officer at +65 88 183 183 (WhatsApp) or customerservice@oneheartcleaning.com.sg 24 hours before the scheduled cleaning service session.

Cancellations are not allowed within 24 hours of the scheduled cleaning service and no refund shall be made.  

Amendments of bookings shall be finalized based on cleaner and/or machinery availability after confirmation with our customer relations officer.

In cases when refunds are issued at the discretion of One Heart Cleaning Pte Ltd, refund amounts may be subject to deduction for any services rendered.

In the case of an emergency where you will not be available at the date/time, please contact us immediately.

When you make a Booking, you agree to pay the cost of the selected cleaning services, with subjected Goods & Servies Tax (“GST”). We reserve its right to

adjust the GST on the supplies in accordance with Inland Revenue Authority of Singapore (“IRAS”) guidelines.

You are also required to provide accurate information about the location where the selected services will be carried out, as well as contact details of the user that we need to reach on/before the day of cleaning services.

Payment is due at the time of booking unless otherwise agreed upon. We accept various payment methods, including cash, credit cards, and online payments.